ࡱ> Root EntryRoot EntryPQUFileHeaderoDocInfodBodyText)UD+U  !"#$%&'(*+,-./0123456789:<=>?@ABCDEFGHIJLMNOPQRSTUVWXYZ[]^_`abcdefghjklmnopqrstuvwxyz{|}HwpSummaryInformation.\BinData@,U@,UPrvImage PrvText DocOptions PU PUScripts PUPQUJScriptVersion tDefaultJScripts_LinkDocu BIN0001.bmp\GBIN0002.bmp K BIN0003.bmp; !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[]^_`abcefghijklmnpqrvwxyz{|}I. <X̸ CRM ¤\ t ɌѼX  ̹qij XΔ Effect of Medical CRM System Operation on Management Improvement and Customer Satisfaction in the Hospital Chung, Hee Tae Department of Public Administration, Graudate School, Hanyang University, Korea Abstract: This study aimed to analyze the effect of medical CRM system operation on management improvement and ensuring customer satisfaction in hospitals, and to provide basic data that can be used in the hospital's strategic marketing.This study investigated conditions before and after the medical CRM system was put in operation in six places of the doctor's clinics and medical institutions: dishonored reservation ratio, new customer visiting rates, VIP customer rate, number of consultation application or the visiting rate of the consultation customer, and the claim rate. 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